On any given day the news is awash with the “big picture” of how RFID technology affects our lives. The question that comes to mind after reading these instances is, “How Can it Help My Business?” The key to business success is profitability, and the means to positive bottom line numbers is...
Support Services
Lowry is dedicated to customer service and believes in the investment of services and support for all of our customers.
Lowry provides national, on-site, single source break/fix solutions for bar code and AIDC equipment. Our support services team has 37 years of experience in the AIDC industry. Lowry is a trusted Authorized Service Provider for name brand products including Zebra, Printronix, Intermec, Datamax, SATO, TEC, Motorola, Hewlett-Packard, and most leading manufacturers.
To place a service request or for technical support please:
Visit: http://www.lowrycomputer.com/servicerequest
Call: 800-733-0010
Support Service Benefits
Benefit from quick response time, fast turnaround, quality workmanship and certified technical support. Your support is provided by highly trained and experienced Lowry technicians who set the industry standard for excellence.
- Response times to fit your needs
- Remedial maintenance, including parts and labor
- Mandatory firmware revisions
- Mandatory engineering change orders
- Online call support center
- Hardware installation and operator training
- Bar code verification testing
Automated Dispatch Systems
Lowry uses state of the art technology to capture and maintain information required to keep the repair process flowing. Service requests can be monitored on line. Service history is available to track and report response and repair times by location or serial number. Contract entitlement is done quickly and efficiently.
Contract Management
Managing company assets and their serial numbers can be difficult. Lowry's service specialists will work with you to keep track of your assets, and make sure that there is never a gap in coverage if equipment is added, deleted, or changes locations.
Parts & Supplies
Lowry stocks genuine OEM parts and supplies for the products we support. Our logistics team makes sure that our technicians have the parts they need, when they need them. Keep your products operating in like-new condition with OEM parts and supplies from Lowry.
Support Services Agreements
When your equipment fails, your operations come to a standstill. Lowry's On-Site Service is your best bet to stay productive with fast and reliable on-site expert repairs featuring quick response time, quality workmanship and certified technical support. Maintenance Service provides:
- Worry-free coverage, value and cost protection
- Ease of budgeting for maintenance
- Fast turnaround and response times
Select Lowry's On-Site Service Level Agreement for security and savings, giving you a variety of on-site maintenance offerings. Lowry's On-Site Service is provided by highly trained and experienced technicians who set the industry standard for excellence. The agreement includes:
Same-Day Response | Service technician arrives at your location within four hours of on-site service requests received before 1:30 p.m. local time (Monday through Friday).* |
Next-Day Response | Next business day on-site response. Service technician arrives at your location the next business day on requests received before 4:30 p.m. EST (Monday through Friday). |
Total Lowry Care | Our TLC Program is the most comprehensive maintenance and consumables agreement available on the market today. Service, support, parts, labor, ribbons, and labels are managed under one agreement and through one company — LOWRY. Learn More |
Time & Materials | T&M Service Level Agreements provide maintenance outside of normal contract coverage, services not included in a maintenance contract, services provided to non-contract customers, or services provided on an "as needed" basis billed at an hourly rate. |
| * | Four-hour response available only in select locations. Please call for availability in your area. |
| ** | Print heads are covered by maintenance agreements when all supplies (labels, ribbons, etc.) are purchased from Lowry, and the unit is covered by Extended Warranty agreement (new installations only). |
Online Support Center
Help desk
Lowry's help desk offers factory trained multi-vendor telephone support and troubleshooting for all the solutions we sell. Our help desk will begin troubleshooting your problem immediately — the moment of your call. Each help desk professional will confirm the symptoms, diagnose the problem, identify the failure and determine the correct course of action. Can the problem be fixed over the phone? Should an on-site service agent be dispatch to the location? Our objective is to identify and confirm the failure with 90% accuracy allowing us to potentially resolve your problem over the phone.
If your problem requires an on-site visit, identifying and confirming the problem prior to dispatching a service agent will substantially reduce the repair time getting your unit back on-line. With our RIGHT SYMPTOM / RIGHT PART break/fix philosophy we are ensured an accurate symptom and you are ensured an accurate first call/visit repair.
Lowry's Blog
Tuesday, December 27, 2011 - 12:09