Controlled equipment repair costs - Service Level Agreement

When a critical piece of equipment is down, you lose money. Our flexible support services give you complete repair security and peace of mind. 

With a cost-effective annual fee, you enjoy unlimited repairs and control your equipment repair costs.  Lowry's single-source sales/service team can design a plan that fits your unique business needs, with reduced rates for extended warranties.

TLC Service Level Agreement

Our Total Lowry Care (TLC) Service Level Agreement is the most comprehensive maintenance and consumables agreement available on the market today. Service, support, parts, labor, ribbons, and labels are managed under one agreement and through one company — Lowry. Wherever you're located, whatever you need, we'll get it to you through our coast-to-coast service network.

• Reduce business worries. With TLC, Lowry assumes full responsibility for the optimal operation of your equipment and flow of consumables.
• Lower costs. TLC lowers SG&A transaction costs because all service and consumables are covered through one agreement, saving you the time and expense of issuing multiple purchase orders and managing multiple invoices.
• TLC warranty. Lowry warrantees all of our consumables for quality and performance. Under TLC, your whole system is guaranteed to work efficiently.
• Customer satisfaction. Since 1974, Lowry has built its reputation by providing quality products and services. We can succeed only if our customers are completely satisfied, which is why we offer TLC as a standard service offering.

On-Site Service Level Agreement

• Response times to fit your needs including a 24/7 four-hour response plan
• Remedial maintenance
• Mandatory firmware revisions
• Mandatory engineering change orders
• Online call support center
• Hardware installation and operator training

Depot Level Agreement

• Flexible service levels including Advanced Exchange
• Remedial maintenance
• Mandatory firmware revisions
• Mandatory engineering change orders
• Online support center