Reliable on-site expert repairs

When your equipment fails, your operations come to a stand still. Lowry's On-Site Service is your best bet to stay productive with fast and reliable on-site expert repairs featuring quick response time, quality workmanship and certified technical support. Maintenance Service provides:

• Worry-free coverage, value and cost protection
• Ease of budgeting for maintenance
• Fast turnaround and response times

Select Lowry's On-Site Service Level Agreement for security and savings, giving you a variety of on-site maintenance offerings. Lowry's On-Site Service is provided by highly trained and experienced technicians who set the industry standard for excellence. The agreement includes:

Same-Day Response Service technician arrives at your location within four hours of on-site service requests received before 1:30 p.m. local time (Monday through Friday).* The Standard Extended Warranty package covers all labor and parts (excluding printheads, accessories and batteries), cleaning and adjustment, and preventative maintenance cost.** Next-Day Response Next business day on-site response. Service technician arrives at your location the next business day on requests received before 4:30 p.m. EST (Monday through Friday). Total Lowry Care (TLC) Our TLC Service Level Agreement is the most comprehensive maintenance and consumables agreement available on the market today. Service, support, parts, labor, ribbons, and labels are managed under one agreement and through one company — LOWRY. Learn More Time & Materials (T&M) T&M Service Level Agreements provide maintenance outside of normal contract coverage, services not included in a maintenance contract, services provided to non-contract customers, or services provided on an "as needed" basis billed at an hourly rate.

*	Four-hour response available only in select locations. Please call for availability in your area.
**	Print heads are covered by maintenance agreements when all supplies (labels, ribbons, etc.) are purchased from Lowry, and the unit is covered by Extended Warranty agreement (new installations only).

Quality Work, Fast

Benefit from quick response time, fast turnaround, quality workmanship and certified technical support. Your support is provided by highly trained and experienced Lowry technicians who set the industry standard for excellence.

• Response times to fit your needs
• Remedial maintenance, including parts and labor
• Preventive maintenance
• Mandatory firmware revisions
• Mandatory engineering change orders
• Online call support center
• Hardware installation and operator training
• Bar code verification testing

Automated Dispatch Systems

Lowry uses state of the art technology to capture and maintain information required to keep the repair process flowing. Service requests can be monitored on line. Service history is available to track and report response and repair times by location or serial number. Contract entitlement is done quickly and efficiently.

Contract Management

Managing company assets and their serial numbers can be difficult.  Lowry's service contract team will work with you to keep track of your assets, and make sure that there is never a gap in coverage if equipment is added, deleted, or changes locations. 

Parts & Supplies

Lowry stocks genuine OEM parts and supplies for the products we support. Our logistics team makes sure that our technicians have the parts they need, when they need them.Keep your products operating in like-new condition with OEM parts and supplies from Lowry.