Factory trained multi-vendor telephone support and troubleshooting

Lowry's help desk offers factory trained multi-vendor telephone support and troubleshooting for all the solutions we sell. Our help desk will begin troubleshooting your problem immediately — the moment of your call. Each help desk professional will confirm the symptoms, diagnose the problem, identify the failure and determine the correct course of action. Can the problem be fixed over the phone? Should an on-site service agent be dispatch to the location? Our objective is to identify and confirm the failure with 90% accuracy allowing us to potentially resolve your problem over the phone.

If your problem requires an on-site visit, identifying and confirming the problem prior to dispatching a service agent will substantially reduce the repair time getting your unit back on-line. With our RIGHT SYMPTOM / RIGHT PART break/fix philosophy we are ensured an accurate symptom and you are ensured an accurate first call/visit repair.

Call 800-733-0010 or e-mail us techsupport@lowrycomputer.com.