Quick response time, fast turnaround, quality workmanship and certified technical support

Select Lowry's Depot Service Level Agreement for security and savings, giving you the protection of a maintenance agreement and the reward of low depot repair prices.

Lowry's Depot Service support is provided by highly trained and experienced technicians who set the industry standard for excellence. Benefit from quick response time, fast turnaround, quality workmanship and certified technical support. Your support is provided by highly trained and experienced Lowry technicians who set the industry standard for excellence. Depot Service provides:

• Cost effective service agreements
• Flexible and fast repairs with the Advanced Exchange option
• Time and Materials option for non-standard repairs

Lowry offers levels of depot service to meet your specific needs:

Standard Extended  Warranty   Standard Extended Warranty Service Level Agreement covers all labor and parts (excluding printheads, accessories, and batteries), cleaning and adjustment, and preventative maintenance at no additional cost – with a three- to five-day turnaround. Get the security of maintenance protection for up to three years. Advantage Extended  Warranty Advantage Extended Warranty includes all the features of the Standard Extended Warranty package PLUS a two-day or better turnaround on all corrective maintenance. Overnight Exchange Overnight Exchange Service Level Agreement contract secures a 'spares pool' of replacement unit will be available for overnight shipment. Designed for clients that cannot afford to be without their equipment for more than one business day. Overnight Exchange Service Plan provides “on-demand” spare devices to fill performance gaps and keep your critical systems up and running. Time & Materials (T&M) Lowry's T&M Service Level Agreement provides maintenance outside of normal contract coverage, services not included in a maintenance contract, services provided to non-contract customers, or services provided on an 'as needed' basis billed at an hourly rate. Flat Rate Repair Get the flexibility of ‘as needed' repairs at a guaranteed flat rate.

Automated Dispatch Systems

Lowry uses state of the art technology to capture, and maintain information required to keep the repair process flowing. Service requests can be monitored on line. Service history is available to track and report response and repair times by location or serial number. Contract entitlement is done quickly and efficiently.

• Flexible service levels including Advanced Exchange
• Remedial maintenance
• Mandatory firmware revisions
• Mandatory engineering change orders
• Online support center

Contract Management

Managing company assets and their serial numbers can be difficult.  Lowry's service contract team will work with you to keep track of your assets, and make sure that there is never a gap in coverage if equipment is added, deleted, or changes locations. 

Parts & Supplies

Lowry stocks genuine OEM parts and supplies for the products we support. Our logistics team makes sure that our technicians have the parts they need, when they need them. Keep your products operating in like-new condition with OEM parts and supplies from Lowry.

Depot & Warranty Return Address:

Lowry Computer Products Attn.: Repair Center 9420 Maltby Road Brighton, MI 48116