Lowry's help desk offers factory trained multi-vendor telephone support
and troubleshooting for all the solutions we sell. Our help desk will
begin troubleshooting your problem immediately - the moment of your call.
Each help desk professional will confirm symptom, diagnose problem, identify
failure and determine correct course of action. Can problem be fixed over
the phone? Should an on-site service agent be dispatch to the location?
Our objective is to identify and confirm the failure with 90% accuracy
allowing us to potentially resolve your problem over the phone.
If your problem requires an on-site visit, identifying and confirming
the problem prior to dispatching a service agent will substantially reduce
repair time getting your unit back on-line before the competition. With our
RIGHT SYMPTOM / RIGHT PART break/fix philosophy we are ensured an accurate
symptom, you are ensured an accurate first call/visit repair.
TO REQUEST HELP DESK SUPPORT:
Call 1-800-733-0010 or e-mail us techsupport@lowrycomputer.com
