Depot Contracts
For less critical equipment requirements the customer receives the
security of a maintenance agreement and the savings
of low depot repair prices. Lowry's average in-house
repair is two days plus shipping. Lowry provides return shipment.
Depot Extended Warranty
The manufacturer's warranty may be extended at equipment
purchase. This provides the customer with the
security of maintenance protection for up to three
years. Lowry's average in-house repair is two days
plus shipping.
Advanced Exchange
Depot Contract in which Lowry maintains a Spares Pool to provide
overnight shipment of a replacement unit. This program is
designed for clients and applications that cannot afford to be
without their equipment for more than one business day.
Flat Rate Repair
This offering gives the customer the flexibility of repair
"if and when you need it" at a guaranteed rate, rather than
the uncertainty of Time & Materials rates.
Time & Materials (T&M)
Maintenance provided outside of normal contract coverage, services not included
in a maintenance contract or services provided to non-contract customers, or
services provided on an "as needed" basis billed at an hourly rate.
Shipping
Customer pays shipping to Lowry or manufacturer. Return UPS ground shipping is
paid by Lowry or manufacturer. A RMA number is required to return items for
warranty or depot repair. This number should be displayed on the outside of the shipping carton.
Contract Inclusions
The following services are covered by a Lowry Depot Maintenance Agreement:
- Remedial Maintenance, including parts and labor
- Preventive Maintenance
- Mandatory Firmware Revisions
- Mandatory Engineering Change Orders
- Bar Code Verification Testing
Depot and Warranty Return Address:
Lowry
Attn.: Repair Center
9420 Maltby Road
Brighton, MI 48116
Hours of Operation:
Monday - Friday
8:00 AM - 5:00 PM EST
1-800-733-0010
TO REQUEST DEPOT REPAIR
Call 1-800-733-0010 to obtain a Return Authorization Number
and to log a depot service request. Our friendly call center
is eager to take your request and help resolve the problem.
or e-mail: servicerequest@lowrycomputer.com
