Customer Service is our prime objective. Rather than telling our
customers what they need - Lowry listens to the customer, gets to know
the customer's business, and provides customer service to meet that need.
Whatever your special customer service need, Lowry can meet the challenge.
We are always looking for ways to create value for our customers.
We don't stop there. Lowry develops feedback and escalation channels,
to provide the necessary feedback that allows us to monitor and maintain
the customer service levels you expect. Value-added customer service helps
us to not only win customers but to keep customers for life. And you continue
to do business with a company you know and trust.
Just some of the Customer Services you can expect:
- Total solutions using best-in-class products
- Industry knowledgeable sales team
- Timely & accurate quotations
- On-time deliveries and installations
- Industry knowledgeable professional services
- 24 hour call center support
- Lowry On-line Support Center (Check Service Request Status)
- Warranty extensions
- Nationwide certified service
- Total Lowry Care offerings - (Free Printheads)
- Customer satisfaction surveys
- Continuous improvement programs
- Customer feedback channels
