On any given day the news is awash with the “big picture” of how RFID technology affects our lives. The question that comes to mind after reading these instances is, “How Can it Help My Business?” The key to business success is profitability, and the means to positive bottom line numbers is...
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Service and Support
When your equipment fails, your operations come to a standstill. Lowry's On-Site Service is your best bet to stay productive with fast and reliable on-site expert repairs featuring quick response time, quality workmanship and certified technical support. Maintenance Service provides:
- Worry-free coverage, value and cost protection
- Ease of budgeting for maintenance
- Fast turnaround and response times
Select Lowry's On-Site Service Level Agreement for security and savings, giving you a variety of on-site maintenance offerings. Lowry's On-Site Service is provided by highly trained and experienced technicians who set the industry standard for excellence. The agreement includes:
Same-Day Response | Service technician arrives at your location within four hours of on-site service requests received before 1:30 p.m. local time (Monday through Friday).* |
Next-Day Response | Next business day on-site response. Service technician arrives at your location the next business day on requests received before 4:30 p.m. EST (Monday through Friday). |
Total Lowry Care | Our TLC Service Level Agreement is the most comprehensive maintenance and consumables agreement available on the market today. Service, support, parts, labor, ribbons, and labels are managed under one agreement and through one company — LOWRY. Learn More |
Time & Materials | T&M Service Level Agreements provide maintenance outside of normal contract coverage, services not included in a maintenance contract, services provided to non-contract customers, or services provided on an "as needed" basis billed at an hourly rate. |
| * | Four-hour response available only in select locations. Please call for availability in your area. |
| ** | Print heads are covered by maintenance agreements when all supplies (labels, ribbons, etc.) are purchased from Lowry, and the unit is covered by Extended Warranty agreement (new installations only). |
Lowry's Blog
Tuesday, December 27, 2011 - 12:09