Mobility Services Platform (MSP)

Support

Get instant access to the information and resources you need to keep your Motorola products operating at peak performance. Support Central  is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.

Feature

Rapid deployment
Best out-of-the-box experience for deploying Motorola mobile computers. Scan a sheet of barcodes or On-Demand electronic Staging or SMS based deployment provides a fast, robust and easy way to set up devices

Automatic software updates / rollouts
Policy based provisioning for automatic operating system, firmware, application software, and configuration updates. Sophisticated rules engine to control updates pushed to each device and/or group of devices

Administrator controlled updates
Allows administrators to specify conditions to be met on the device before downloading updates as well as before installation of updates, e.g., download large updates over WiFi only; install update to an application only when it's not in use

Device management over WiFi and cellular
Manage device over WiFi as well as cellular data connections. Use any IP connection over WiFi, cellular, Ethernet cradles. Automatic check-point restart mechanism ensures optimal use of intermittent connections by restarting downloads from the point of interruption

Real-time remote control
Full real-time remote control client allows IT staff to take complete control over the remote device; drag & drop folders, files from desktop to remote device, edit registry, record video, macros to simplify troubleshooting and issue resolution

Broad device support
Vendor agnostic mobile device as well as peripheral support. Non-Motorola Windows-based devices, wireless printers from Zebra, O'Neil, Windows-based POS devices, scanner, personal shoppers etc.

GPS location support
GPS-based location metrics to track a device over time

Customizable web-based UI
Highly customizable, intuitive, web-based console UI. TreeView for organizing an enterprise by various categories like country, region etc.

Automatic lock and wipe for missing devices
Automatically locks (optionally wipes) any devices that have not reported to MSP in the pre-set time frame; ensures compliance with regulations such as PCI by securing sensitive data

Usage analytics on device, WiFi, cellular, batteries and GPS metrics
Collect and analyze metrics to increase ROI from mobile devices. A low network bandwidth impact store and forward mechanism allows metrics to be collected even when device doesn't have connectivity

LDAP integration and UI access control
Eliminates the need to issue a separate user ID and password to administrators, preserving the integrity of the active directory and improving network security. Map LDAP groups to user roles to control access to various functions of MSP

Customizable mobile device identifiers
Enables easy location of devices and granular definition of device groupings for monitoring and analysis, including asset tag number, serial number, model, IP address, geographical region, store or office location identifier

Dynamic deployment
Mail merge style simplicity enables the automated mass deployment of configurations that required unique information – such as a user name and password or a unique security certificate