Wireless IPS Software Support

Services: Details

Critical service for a critical solution
You count on Motorola's Wireless Intrusion Protection (IPS) System to protect your wireless network infrastructure, mobile devices and traffic against a wide variety of security threats. Now get the around-the-clock service you need to maintain up-to-date protection against the latest threats and attacks with Wireless IPS Software Support. This service provides online access to software updates, around-the-clock access to technical support engineers, plus access to support tools and other product information on the Web. Ensure maximum availability and reliability for your Wireless IPS software — and maximum protection for your enterprise — with this high-value service.

The support you need...whenever you need it.
Critical security solutions require around the clock support — and Motorola's Wireless IPS Software Support delivers, providing telephone and email support 24 hours a day, 7 days a week, 365 days a year. Your call will be routed to a technical support engineer who will immediately begin to assess the possible causes for your software operational issues, and will manage the problem through to resolution. And if needed, your call will be escalated to higher-level engineering teams to ensure issues are resolved quickly to keep your network secure against the constantly changing wireless threats.

Up-to-date protection against the latest security threats
This critical support service provides full access to updates throughout the term of your service contract. With Wireless IPS Software Support, you are entitled to wireless threat updates and access to software releases — from software updates to maintenance releases. Subscribe to receive e-mail notification when new updates are available — and download the updates from our password-protected web site.

Maximize the value in your Wireless IPS System
Software-related downtime is minimized while your enterprise enjoys maximum protection against emerging threats. This critical service helps keep your wireless network up and running and your mobile users productive, improving your return on investment. In addition, On Site System Support and Advanced Exchange Support services are available for the AP300 sensor hardware used in your Wireless IPS solution. Combining Wireless IPS Software Support with one of these two critical services ensures maximum uptime and value for your complete Motorola Wireless IPS System.

Services: At a Glance

Coverage At-a-Glance

Deliverable
Warranty
Wireless IPS System Software Support

Length of time
90 days
1 year

Service window
9 hours (Customer's local time 8 a.m. -5 p.m.) 5 days (Monday - Friday)

24 hours 7 days

(Monday - Sunday)

Telephone response time
Next business day
Immediate routing to a technical support engineer

Replacement of damaged or defective media
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Telephone assistance for license installation issues
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Telephone assistance for installation, configuration and operational use of Wireless IPS software
 
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Access to all wireless threat updates (corrective actions for recently discovered security vulnerabilities)
 
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Access to maintenance releases
 
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Access to software updates
 
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Unlimited support requests
 
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Services: Coverage

Motorola Wireless IPS Software Support is available worldwide. For complete program details and information about availability in a specific country, please contact your local Motorola representative.

Support

Get instant access to the information and resources you need to keep your Motorola products operating at peak performance. Support Central  is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.

Feature

Access to software releases
The most cost-effective means to keep your system up-to-date; provides maximum protection against emerging network security threats

One call does it all
Simplifies support — just one call initiates service through to resolution

Priority call handling
Immediate routing to a technical specialist combined with a defined escalation path ensures that you get the answers you need

24x7x365 support availability
Provides crucial around-the-clock service to ensure maximum uptime for your security solution

Unlimited number of cases per month
Ensures access to service whenever you need it for single upfront cost

Easy access to line, self-service web portal
Stay current with easy, anytime access to essential support tools and resources — including updates and patches, product documentation, release notes and more.

Email subscription notification
Enables you to obtain protection against wireless security threats as rapidly as possible