Wireless Infrastructure Device Software Support

Services: Details

Enhance and protect your critical wireless infrastructure Your Motorola wireless LAN is the backbone of your mobility solution, keeping your employees connected and productive as they move throughout your facility. Keep this critical voice and data lifeline up and running with the most current software releases with Wireless Infrastructure Device Software Support. This crucial service includes anytime access to software releases and technical support, including an unlimited number of cases. Maximize wireless LAN performance with the latest features and functionality Make the most of your wireless investment with full access to entitled software releases throughout the term of your service contract.  With updated software, software-related issues are minimized, keeping your employees up and running and connected to your business systems. The expert support you need...when you need it This critical support program helps ensure maximum network uptime with around-the-clock access to technical experts. Whether you need help configuring your wireless network or resolving a software issue, Motorola experts are ready and waiting to take your call — 24 hours a day, 7 days a week, 365 days a year*. Your call will be immediately routed to a technical support engineer who will begin problem diagnosis and manage the issue through resolution. Your call will be escalated to Motorola's engineering experts as needed to ensure rapid return to operations and superior uptime for your wireless LAN. Outstanding value — and return on investment As the developers of the industry's first wireless LAN, Motorola provides superior expertise to meet your unique wireless support needs. This valuable one-year software support program provides the resources you need to maximize performance, security, and reliability for your wireless LAN at a predictable cost. And by minimizing software-related downtime, this service helps keep your wireless network running at an optimal level — improving the overall return on investment for your Motorola wireless networking infrastructure.

Services: Coverage

AvailabilityWireless Infrastructure Device Software Support is available worldwide. For complete program details, list of eligible products, and information about availability in a specific country, please contact your local Motorola representative or business partner.Eligible ProductsThis service is available for the following products: the WS 5000, WS5100 Wireless Switch, WS2000 Wireless Switch, AP5131 Access Point, AP5181 Access Point, AP-7131, RFS6000, RFS7000 Wireless RF Switch and the CB3000 Client Bridge. For complete program details and the most up-to-date list of products covered, please contact your local Motorola representative or business partner.

Feature

Access to software updates The most cost-effective means to keep your wireless infrastructure updated with the latest functionality; helps ensure your wireless infrastructure continues to run at optimal efficiency Around-the-clock support availability: 24x7x365 Provides the support you need, when you need it; ensures maximum uptime for your critical wireless infrastructure Priority call handling with defined escalation process Ensures timely resolution of any issues to keep your wireless network trouble-free and operating at peak performance Convenient software downloads from password-protected support site Provides access to software releases; e-mail subscription for notification make it easy to stay up-to-date Unlimited number of support cases per month Lowers total cost of ownership — unlimited number of support calls and cases at a pre-defined annual cost Easy access to online, self-service web portal Puts essential support tools and resources right at your fingertips

Services: At a Glance

Deliverable

Warranty

Wireless Infrastructure Device Software Support

Length of time
90 days
1 year

Service window

9 hours (Customer's local time 8 a.m. to 5 p.m.) 5 days

(Monday to Friday)

24 hours

7 days

365 days a year *

Telephone response time
Next business day
Immediate routing to a technical support engineer

Telephone assistance for reproducible non-conformance issues
·
·

Access to software releases identified by our technicians to address a specific reproducible non-conformance issue ("software patch")
·
·

Access to maintenance releases
 
·

Telephone/e-mail assistance for general installation, configuration, and operational issues for Wireless Infrastructure Device software
 
·

Unlimited support requests
 
·

* Note: Local language support is provided Monday–Friday 8 a.m. to 5 p.m. (customer’s local time) in North American and Latin America, Monday–Friday 8 a.m. to 7 p.m. (CET) in Europe, the Middle East and Africa (EMEA), and Monday–Friday 8 a.m. to 8 p.m. (Australian EST) in Asia Pacific (APAC). After-hours support is provided through the Motorola Enterprise Mobility support center in English only. In addition, e-mail support is only provided Monday-Friday 8 a.m. to 7 p.m. (CET) in EMEA.

Support

Get instant access to the information and resources you need to keep your Motorola products operating at peak performance. Support Central  is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.