RF Management Software Support

Services: Coverage

AvailabilityMotorola RF Management Software Support is available worldwide. For complete program details and information about availability in a specific country, please contact your local Motorola Enterprise Mobility business representative.Eligible ProductsThis service is available for Motorola RF Management Software.

Services: Details

Optimize and protect your wireless network management tools
From planning stages to ongoing maintenance, you rely on Motorola's RF Management Software (RFMS) to optimize wireless infrastructure performance and security.

Now, ensure this critical WLAN management tool is always up-to-date and enabled with the latest features and functionality with RF Management Software Support. From priority call handling and access to software updates and upgrades to rapid problem resolution, this one-year service delivers the support you need — when and where you need it.

Access to  updates
With RF Management Software Support, your investment in RFMS is protected, improving your total cost of ownership and return on investment by ensuring your system is always up-to-date. You are provided access to entitled software releases throughout the term of your service contract — from software updates to maintenance releases that address a specific software issue. Updates are available for download on our support website, making it easy to stay current.

Around-the-clock coverage — reach experts whenever you need them
Your network doesn't rest, and neither do we.  RF Management Software Support gives you access to our technical experts — 24 hours a day, 7 days a week, 365 days a year. Whether you need help with a "how to" question, resolving a software issue, or want to make sure you're maximizing RFMS' full functionality, RF Management Software Support ensures you can find the help you need, when you need it. Your call will be immediately routed to a support specialist with RFMS expertise. If complete diagnosis and resolution are not achieved during that call, your issue will be immediately escalated to the next support tier to ensure rapid resolution and return to operations.

Integrated service infrastructure — web, phone, email
RF Management Software Support provides multiple avenues for customer support through web, email, and telephone, all backed by our extensive support infrastructure and proven expertise. Our online support site offers a wealth of information and support tools including access to downloadable software releases, product documentation, release notes and user guides. Our team of experts can help save your IT team time. And there's no limit to the number of calls and cases you can open —eliminating any unexpected support costs.

Pre-defined cost delivers an outstanding business value
As the developers of the industry's first wireless LAN, Motorola is dedicated to helping you get the most from your enterprise mobility solution. This valuable one-year software support program provides the resources you need to maximize performance, security, and reliability for your RFMS at a predictable, annual cost. And by minimizing software-related downtime, this service helps keep RF Management Software running at an optimal level —  improving your overall return on investment.

Services: At a Glance

Deliverable

Warranty

RF Management Software Support

 Length of time

90 days

1 year

Service window

9 hours (Customer's local time 8 a.m. – 5 p.m.)
5 days (Monday – Friday)

24 hours
7 days

Telephone response time

Next business day

Immediate routing to a technical support engineer

Replacement of damaged or defective media
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Telephone assistance for license installation issues
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Access to software releases identified by our technicians to address a specific issue
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Access to software updates, maintenance releases and patches

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Access to online support web site for software downloads

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Unlimited support requests

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For complete program details and information about availability in a specific country, please contact your local Motorola Enterprise Mobility business representative.

Support

Get instant access to the information and resources you need to keep your Motorola products operating at peak performance. Support Central  is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.

Feature

Access to all software releases
The most cost-effective means to keep your management software up-to-date; helps ensure your software continues to run at optimal efficiency

24x7x365 support availability
Provides maximum uptime for your critical management tools with the support you need, when you need it

Priority call handling with immediate routing to technical specialist
Enables you to get the answers you need — fast. A defined escalation path delivers a timely resolution to keep your software trouble-free

Easy access to online, self-service web portal
Stay current with easy, anytime access to essential support tools and resources — including updates and releases, product documentation, release notes and more

Unlimited number of cases per month
Lowers total cost of ownership — unlimited number of support calls and cases at a pre-defined annual cost