Mobility Services Platform 3 Software Support

Feature

Integrated system coverage with an unlimited number of cases for your MSP application, including server software, and mobile client software Significantly reduces surprise support costs; provides enhanced protection with a lower TCO for your MSP investment One call does it all Simplifies support — just one call initiates service, regardless of which elements of your system may need attention Telephone technical support with immediate routing to an MSP technical specialist and fast telephone response to escalated issues Get the answers you need when you need them with priority call handling Multi-year discount and lower annualized contract price Significant cost savings with single upfront cost; lower TCO and protection that begins from the date of purchase Scaleable Grows with your business, allowing you to easily include support for additional mobile devices Access to software releases The most cost effective means to keep your MSP application updated

Support

Get instant access to the information and resources you need to keep your Motorola products operating at peak performance.
Support Central  is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.

Services: Coverage

Eligible products
Mobility Services Platform 3 Software Support is applicable to MSP Version 3.x products.
Availability
Mobility Services Platform 3 Software Support is currently available in the U.S. Canada, Mexico, Argentina, Brazil, Australia and all EU countries. For complete program details and information about availability in a specific country, please contact your local Motorola representative.

Services: Details

Protect your essential MSP mobility management solution with end-to-end coverage
Motorola's Mobility Services Platform (MSP) gives you the power to monitor and manage your mobile devices. Now, you can keep this critical business application maintained and updated with the most current software releases through Motorola's Mobility Services Platform 3 (MSP3) Software Support program. You can take advantage of one year or three years of coverage, competitive pricing, predictable support costs, unlimited technical support calls and from-the-source MSP expertise only available from Motorola.

One call does it all
One-call simplicity eliminates the complexity typically involved in supporting sophisticated device management solutions. Your call is answered swiftly and immediately routed to an MSP technical specialist to begin problem diagnosis. Since time is of the essence for this critical business application, any issue that cannot be resolved during that call is immediately escalated to Tier II technical support. A defined path ensures that your case is tracked through resolution and resolved as rapidly as possible — regardless of whether the problem is in the Motorola MSP server software or the MSP client software running over wireless client devices, such as mobile computers, printers and laptops.

Access to Expert Technical Support
The MSP3 Software Support plan offers technical support by telephone or email Monday through Friday, 8:00 am to 5:00 pm local
time 1. For businesses that need true anytime coverage, access to entitled software releases for your MSP software is available around the clock, 24 hours a day, 7 days a week.

And there’s an MSP3 Software Support plan for any Edition of the software you have. Whether you use MSP3 Stage Edition to have your devices seamlessly join your wireless network upon deployment, MSP3 Provision Edition to deploy applications to your mobile devices across the network or Control Edition to fully utilize all of MSP’s comprehensive device management features, Motorola has a service plan that fits you.

1 Please contact your local Motorola representative for complete program details. Program details are available in the Motorola Mobility Services Platform Service Description Document.

Services: At a Glance

Deliverable Service Level Covered products Full MSP application support: Server software and MSP software running on the mobile clients Service window 24 hours 7 days (Monday – Sunday)1 Immediate routing of your initial telephone technical support call to an MSP system specialist Included Telephone technical support response time for escalated issues Within 2 hours1 Access and right to use MSP 3.x software releases Available via Motorola online support Web portal2 Number of cases permitted per month Unlimited Contract term 12 months or 36 Months 1 Please contact your local Motorola representative for complete program details. Program details are available in the Motorola Mobility Service Platform Service Description Document. 2 Portal registration is required to access MSP software updates through Motorola’s online support system